Adding a new menu item and menu file maintence is one of the easiest things to do within Focus POS. If you have any questions or need assistance, please do not hesitate to call our office at 505-293-7551.

To add a menu item, head to the Backoffice section of the Focus POS. On the top tool bar, press Menu > Menu Items.

The 1-7 sections to adding a menu item will walk you through adding your new menu item.

1. Find a menu item similar to the one you’re planning adding.
   When you highlight a menu item, the added item will inherit ALL programming except Menu Name.
2. After highlighting the item, press ADD.
3. Menu Name will be blank. Fill in the menu name and press tab to automatically fill all Name fields. *Name fields can be unique to every destination they represent*
4. If;
   Menu Item – Fill in Price #1.
   Modifier – Fill in Price Mod.
5. Attach any modifier canvases onto the item if required. The modifiers will be inherited from the item first selected. (Example: Highlighting a burger will give you Meat Temp / Add-Ons)
6. Check item is in the correct Report Group and Printer Group (Printer Destination)
7. Select or deselect any options the menu item requires.

Last step is to assign the menu item a destination. For an automatic canvas, select AUTO CANVAS on the top bar and check mark which canvas the menu item belongs. For a manual canvas, go into CANVASES in the main back office section.

Once completed, press SAVE.

For more in depth information, please refer to the Focus POS manual.

POS Emergency? Call New Mexico POS at 505-293-7551

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Backup Path Cannot Be Found Error

• Check that the Backup terminal is turned ON and connected to the network. (If a red X or a world icon is appearing in the bottom left corner, check the ethernet cord is plugged in securely to the computer.)
• Verify any network switches connected to the Backup terminal are powered on and connected properly.
• Reboot the terminal Backup.
• Call New Mexico POS at 505-293-7551.

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Green Bar Appearing At Bottom of Screen

The green bar indicates the operating terminals cannot see the Credit Card Processing station.

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Red Bar Appearing At Bottom of Screen

The red bar indicates the Focus terminal cannot see or back data up properly to the Backup terminal.

• Verify the Backup Terminal is powered on and running the Focus POS software.
• Verify the Backup Terminal is connected to the network.

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Credit Cards Not Processing (Via Swipe)

Note: This will not work for EMV

Check the internet connection by pressing going to the Log In screen and pressing the time clock in the right hand corner. The About screen will appear and press the tab labelled “Internet”. Press PING at the bottom left of the screen.

..if [ REPLY FROM 172.2171.196 BYTES=32 TIME=42MS TTL=44] (Credit Card Station)

• Check Credit Card Processing station is turned on and running Focus POS program on screen.
• Check Credit Card Processing station is connected to the network.
• Reboot Credit Card Processing station.

..if [REPLY FROM 172.217.1.196 NO RESPONSE] (Internet down)

• Log into Focus POS and navigate to the PAYMENTS screen.
• Press the button labelled OFFLINE.
• Upon the next screen press OFFLINE.
• A message will appear “Credit Card Authorization will go offline. Continue?” Press YES

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