January 6, 2022
In 2021, a lot has changed in the restaurant industry due to pandemic guidelines, customer and employee safety, and government mandates. Restaurateurs have overcome all of the recent obstacles thrown at them bruised, but not beaten and not finished serving devoted customers of their establishments. Through the struggle of staying in business during modern times and the unrelenting perseverance of the people who give it life, it seems there is only one thing that could bring a restaurant to a grinding halt – point of sale system notifying Credit Card Processing DOWN.
Though this can happen several different ways, it always ends in the same result. Customers wanting to pay and cashiers or servers not being able to charge and close the check. Panic ensues, justifiably, and there’s only finite solutions to the problem.
Check your internet connection
The most common problem starts at your internet and ends at your credit card processing device. Whether it be an integrated point of sale solution or a stand alone credit card terminal, they all need internet to process credit cards. There are several different ways to check for internet but the easiest is to try going to a website like Google! It will notify you that there is a problem by saying no internet connection or DNS not resolved. Another way to see the status of your internet connection is by looking on the Modem. Make sure it’s powered on and there is a solid green light on the internet icon. New Mexico POS recommends to check all cables are plugged in securely and if so, give the modem a reboot.
Check the status of your processor
Some credit card processors have downtime and you’re at their mercy. Going to the processors website should have a link or notification about their services being down. If so, there is sadly not much you can do until their services are back online. If your Point of Sale software allows an offline mode, like Focus POS, switch to the mode and continue taking credit cards until the processor service is up and running. Another option would to have credit card slips readily available for the inevitable. Though considered obsolete, this method could keep your establishment running smoothly until service is restored.
Check all cables
Cables come loose, mysteriously and unknowingly at any given time. It’s a good idea to make sure all connections are secured into their designated slot. If the pin pad device is disconnected from the point of sale terminal, you’ll start receiving errors. Same if the computer won’t turn on, it could very well be the power cable is disconnected.
Call your Point of Sale Help Desk
When all else fails during moments of chaos, the last option is to call your point of sale provider’s help desk. They can quickly troubleshoot the issue, sometimes even resolving it through remote support. New Mexico POS provides around the clock support for all customers.
Though it can be troublesome and a complete mess at times, customers using cards isn’t going anywhere anytime soon. The best advice is to have backups in place and a redundancy plan when it fails so your business is affected very little. New Mexico POS prides itself in training customers to take the necessary steps to activate their offline mode and give support in case anything arises. Match that with the best credit card rates you could possibly get in New Mexico and you have yourself a winner!
Thinking of switching to a company who is local and will give you better rates? Call New Mexico POS at 505-293-7551.
December 2, 2020
New Mexico POS has begun a mailing campaign!
We’ve created a variety of different post cards to promote our business and get the word out!
Take a preview of the newest cards being mailed locally and throughout New Mexico to get Point of Sale word around!
Have questions or interested in anything posted? Don’t hesitate to contact us!
November 10, 2020
Adding a new menu item and menu file maintence is one of the easiest things to do within Focus POS. If you have any questions or need assistance, please do not hesitate to call our office at 505-293-7551.
To add a menu item, head to the Backoffice section of the Focus POS. On the top tool bar, press Menu > Menu Items.
The 1-7 sections to adding a menu item will walk you through adding your new menu item.
- Find a menu item similar to the one you’re planning adding.
When you highlight a menu item, the added item will inherit ALL programming except Menu Name.
- After highlighting the item, press ADD.
- Menu Name will be blank. Fill in the menu name and press tab to automatically fill all Name fields. *Name fields can be unique to every destination they represent*
Menu Item – Fill in Price #1.
Modifier – Fill in Price Mod.
- Attach any modifier canvases onto the item if required. The modifiers will be inherited from the item first selected. (Example: Highlighting a burger will give you Meat Temp / Add-Ons)
- Check item is in the correct Report Group and Printer Group (Printer Destination)
- Select or deselect any options the menu item requires.
Last step is to assign the menu item a destination. For an automatic canvas, select AUTO CANVAS on the top bar and check mark which canvas the menu item belongs. For a manual canvas, go into CANVASES in the main back office section.
Once completed, press SAVE.
For more in depth information, please refer to the Focus POS manual.
November 5, 2020
POS Emergency? Call New Mexico POS at 505-293-7551
Focus is already running prompt / Focus not launching
- In most cases, Focus is open already and hiding in the taskbar. In the lower left hand corner (by the Time Clock), press the upwards arrow to show hidden icons, and press the Focus POS icon (orange F).
- Reboot the terminal in Windows by pressing Start > Power > Restart. Focus POS should begin loading with Windows OS.
- Double Tap the Focus POS icon on Windows Desktop.
- Contact New Mexico POS at 505-293-7551
Primary Path Cannot Be Found Error
This error occurs when the Main Computer / Server named Focus cannot be found on the network.
If Message is on ALL terminals:
- Check that the Focus terminal is turned ON and connected to the network. (If a red X or a world icon is appearing in the bottom left corner, check the ethernet cord is plugged in securely to the computer.)
- Verify any network switches connected to the Focus terminal are powered on and connected properly.
- Reboot the terminal Focus.
- Call New Mexico POS at 505-293-7551.
If Message appears on one / multiple terminals but not ALL:
- Check ethernet connection to terminals displaying error from (network switch / wall outlet ) and to (ethernet connection into computer).
- Verify switches computers are plugged into are powered ON and are flashing green / orange lights.
- Call New Mexico POS at 505-293-7551.
Backup Path Cannot Be Found Error
- Check that the Backup terminal is turned ON and connected to the network. (If a red X or a world icon is appearing in the bottom left corner, check the ethernet cord is plugged in securely to the computer.)
- Verify any network switches connected to the Backup terminal are powered on and connected properly.
- Reboot the terminal Backup.
- Call New Mexico POS at 505-293-7551.
Green Bar Appearing At Bottom of Screen
The green bar indicates the operating terminals cannot see the Credit Card Processing station.
- Verify the credit card processing station or all terminals are powered
- Verify all terminals are running the Focus POS program
Red Bar Appearing At Bottom of Screen
The red bar indicates the Focus terminal cannot see or back data up properly to the Backup terminal.
- Verify the Backup Terminal is powered on and running the Focus POS software.
- Verify the Backup Terminal is connected to the network.
Credit Cards Not Processing (Via Swipe)
Note: This will not work for EMV
Check the internet connection by pressing going to the Log In screen and pressing the time clock in the right hand corner. The About screen will appear and press the tab labelled “Internet”. Press PING at the bottom left of the screen.
..if [ REPLY FROM 172.2171.196 BYTES=32 TIME=42MS TTL=44] (Credit Card Station)
- Check Credit Card Processing station is turned on and running Focus POS program on screen.
- Check Credit Card Processing station is connected to the network.
- Reboot Credit Card Processing station.
..if [REPLY FROM 188.8.131.52 NO RESPONSE] (Internet down)
- Log into Focus POS and navigate to the PAYMENTS screen.
- Press the button labelled OFFLINE.
- Upon the next screen press OFFLINE.
- A message will appear “Credit Card Authorization will go offline. Continue?” Press YES
October 30, 2020
It’s common knowledge when you’re wanting to connect your computer to your home’s router, you need to head to the nearest store and purchase an Ethernet cable. You connect it to the specified port behind the tower and BAM! You’re connected to the internet!
But is it that simple for your business?
The simple, yet unfortunate answer is, No.
In a business environment you have to take several things into factor before connecting everything at one location.
Credit Card Processing and PCI Compliance
The most common mistake business owners make is processing payments over the same network the business writes emails, surfs the web, streams music, etc. This is a costly mistake! Processors have written into their clauses what is called a PCI Compliance and their guidelines to comply with them. One of the easiest ways to follow the rule set is to keep your network processing credit cards and the network handling every other aspect of the business separated.
As shown above, the firewall is what ALL point of sale equipment is attached to the Firewall. The firewall is then attached to ISP (internet service provider) equipment to obtain internet. In this diagram, it prevents all outside network activity to access anything containing credit card data.
Wireless Access Points and Guest Wifi
Most businesses will offer free Wifi for their guests. This may present some trouble as the business will have to double up on their wireless networks for the same reason above if they are planning on using any wireless devices to ring orders. Because there is processing on the network, even if not on the actual wireless device, it must be separate from all other devices outside of the network. Surveying the site for potential dead zones and interference is a great way to plan for the optimum connectivity and an estimate to how much the optimum connectivity will cost.
Not all ethernet cables are built the same and all serve different purposes though they all look similar, using an RJ45 connector. When testing wire or having wire ran throughout the business, factors such as speed, distance, and cost come into effect.
Cat5e, the most common, will work for most businesses as it has a 1 Gbps (1000 Mbps) connection capability and can keep a stable speed for up to 100 meters. New Mexico POS recommends this wire for all point of sale terminals and peripherals unless unique situations are introduced such as server towers, managed switches, domains, etc.
Cat5 aka fast ethernet is an older and slower version of wire and is still capable of connecting a network but is not advised. This wire is capable of reaching 10/100 Mbps speeds for up to 100 meters.
Cat6a, the premium and fastest option has capabilities of connection speeds of 10 Gbps but comes in at a stable speed length of almost less than half of Cat5e, at 55 meters. It is comparable to Cat7, which does not use a traditional RJ45 connector. This is considered overkill for a point of sale network unless unique and custom items are introduced to the network.
If you would like to read further into versions of Cat cables, we found this website as a great resource. Cable Matters
Questions? Concerns? Reach out to us!
July 15, 2020
As of Monday, July 13th, 2020, New Mexico’s Governor has restricted restaurants from serving indoors and only allowing businesses to serve on an outside patio or provide take out.
These restrictions placed upon New Mexico’s restaurants can be a devastating blow. New Mexico POS would like to offer any assistance we could possibly give to clients and future clients alike.
When front of the house, indoor dining, and traditional serving is interrupted, it is important to give your customers additional options to place orders without compromising social distancing rules and Covid regulations.
Through Focus POS, we have set in place:
– Website (Online Ordering)
– Phone Ordering
– 3rd Party Intergration (Grubhub, UberEats, etc.)
– Mobile Applications
After ordering, it’s crucial that you get the food in the customer’s hands and we’ve also got it covered.
– Walk up counter service
Additionally, New Mexico POS can provide other solutions, such as order ready texting, delivery courier charges / zone charges, and much more.
If any business owners have any questions or concerns, we would be more than happy to help, old to new. Please call us at 505-293-7551 if there is any way we can help.
February 10, 2020
Benefits of Better Hardware for your Point of Sale Software
As time goes on, the demand of resources software requires heightens. Your point of sale system may feel the effects of this demand after owning it for years. Luckily, New Mexico POS is a dealer for Focus POS, a product which moves across hardware platforms without losing any functionality. Though we currently have customers with their original hardware (dating back to mid 2000’s!) we have many who desire either a energy efficient solution or to be on the bleeding edge of technology and speed.
Why are my computers slow?
This question has various answers but the most straight forward is, your computers are outdated due to the demand of newer software resources and under a constant work load. A good comparison would be, if you bought your new Point of Sale System 10 years ago, it still may function but not to your liking. Same would be if you bought a 1st or 2nd generation iPhone in 2010. It will have the basic necessities, such as 3G wireless, 2.4ghz wifi connection, speaker phone, etc. but it will not have anywhere near the same features, functionality, or speed as a iPhone 11, released in 2020. The two aren’t even in the same conversation as far as performance, though 2010 phones were top tier in their time. The same goes for your business’ computer system. The best, most future proof, and cost efficient solution is to replace your old system with another. The benefits of newer technology, functionality, and efficiency will have you wondering why you didn’t replace them sooner! But, if you’re not ready to let your system go just yet, luckily there are some tricks to keep your system alive.
Your Point of Sale Workstation’s speed is dictated by these main factors:
– Hard drive Speed
each of which, if eligible to upgrade, will give an improvement to user end experience tremendously.
Reiterating from the first article, specifications of computers and workstations a decade ago have double or tripled in processing power. An upgrade of specific components can give the desired speed until systems can be replaced in whole.
Contact New Mexico POS to see in which ways we can speed up your workstations today!
What Are Other Ways I Can Speed Up My System?
Network, network, network!
Network capabilities are dependent on type of wire (cat5, cat5e, cat6, etc.), network adapters (10/100/1000 mpbs), Switch and Router modules, Wireless Access Point speeds for Wifi.
These can be built and regardless of hardware, will provide an excellent foundation for any future upgrades or changes.
At the minimum, every workstation requires a dedicated connection to the switch where the Server is located. Every Wireless device on the system requires an adequate wireless signal and coverage. This will guarantee the fastest possible communication between devices on the network.
Not Convinced? Have Questions?
Reach out to us! We’re constantly on the go but everyone at New Mexico POS would love to make time for you.
Call our office! 505-293-7551
Hope to hear from you soon!
January 3, 2020
Have to brag about our Focus POS user, Cervante’s restaurant. Located at the corner of San Pedro and Gibson in southeast Albuquerque. Had lunch and was reminded of why Cervante’s is truly one of the best New Mexican restaurants throughout the state. No tourist style red or green chili here. Be prepared, the chili is true red and green with a kick. Always fresh, always hot and always true. You can’t beat the flavor of the excellent burritos, enchiladas, tacos or any of the wonderful dishes prepared the New Mexican way. Another thing that will impress you is the beautiful dining room. Absolutely one of the best.
Good food, good service, beautiful house and excellent service, Cervante’s is New Mexican True. Stop by for lunch or diner and be impressed.
December 30, 2019
Since 1997, New Mexico POS has provided New Mexico and surrounding areas sales, service, and support. We pride ourselves in providing the most up to date solutions at an affordable cost. One of the newest trends within hospitality Point of Sale is the utilization of hand held solutions, such as iPad, Android tablets, and Windows Tablets. Unfortunately, these solutions also come with a drawback as making payments more difficult, customer attentiveness declines as the staff stares into the tablet, and server performance may drop with flooded screens. Luckily, New Mexico POS has several solutions to have these handheld devices work identical to a full POS terminal while being 100% wireless.
New Mexico POS utilizes a remote desktop connection, made exclusively for Focus POS, to connect to a Server PC which is running the software. Paired with our superior knowledge of creating a secure and fast wireless network, we create a platform for your business and staff alike to become more efficient and create an unforgettable dining experience.
October 25, 2019
When purchasing a point of sale system, a common thought is mobility and efficiency.
Luckily, New Mexico POS has a solution. Tying iPad tablets or Windows Tablets to a secure and strong wireless network, gives you and your staff full terminal capabilities with the convenience and portability of a tablet for ordering and tendering checks. But there are some key differences between the two devices and how they operate. These differences can make the deciding factor which you want to run your Focus POS system on.
iPad Tablets running Focus POS
Apple iPads do not have the capability of running on a Window’s network but Focus POS has developed the app, “Focus RDP”. This allows the iPad to connect to a Server PC though Remote Desktop Connection. We then engineer the system to display identical as a Point of Sale terminal. Mag card swipers and chip readers are all peripheral add-ons but are able to process payments once they’ve been added.
Windows Tablets running Focus POS
Windows tablets have the advantage of running Focus POS on it’s native platform, Microsoft Windows. Connecting to a wireless network and having the ability to store data directly on the tablet or connect to a Windows Server PC gives you the flexibility you want in your business. New Mexico POS provides customers with the option of EMV Chip readers / Card Readers pre-installed or without.
contact New Mexico POS
Interested in seeing both solutions in action? Call 505-293-7551 and set up an time for a demo!